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Customer Service is one of the cornerstones of CDS Logistics service platform. CDS Logistics employs a team of award winning Customer Service professional who are trained to meet your specific service requirements. Once your product is received your customer is electronically notified and them our Customer Service team takes over:
- Appointment scheduling.
- Customer inquiries
- Current order / delivery status (Available via the Internet)
- Delivery tracking and troubleshooting
- Dispatch and routing
- Driver support
- Customer communication / issues resolution
- POD management (Available via the Internet)
- Custom invoicing
- Customer surveys
Our Customer Service team, along with our delivery teams, work together to enhance your customer's delivery experience. They don't turn out the lights at night until the last delivery is successfully completed.
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